Security and Privacy

Privacy Policy

HealthCare Direct Limited (“HCD”) are totally committed to protecting your security and privacy. This statement describes privacy practices HCD uses on its site in accordance with GDPR (General Data Protection Regulation) and DPA (Data Protection Act)

Our contact information is provided below.  Please get in touch if you have any questions.

Information we collect

We may collect and process the following data about you:

•          Information you provide by registering on our website, subscribing to our services or requesting further services.
•          If you contact us we may keep a record of that correspondence
•          Details of transactions between us by whatever method and the fulfillment of your order.
•          Details of your visits to our website – Non-Personally identifiable information such as IP address, browser type and cookies
•          Marketing to you and analysing data – E-marketing history of communications, whether you open them or click on links.

How we use the information

• To process orders
• To comply with our legal and regulatory obligations
• Updating your records, and recovering debts.
• Marketing purposes – To provide you with information by email or other methods about products or services we think may be of interest to you. You will be given the opportunity to opt out of  receiving such information
• Improving our website using non-personally identifiable data which allows us to help diagnose problems with our server, administer the website and tailor the site to the need and interests of our online visitors.
• Cookies – cookies are pieces of information transferred from a website to your computer's hard drive used for record keeping purposes. We do not use cookies for personally identifying information. The purpose of cookies is to provide you with a better service, for example, by storing information about your preferences. The 'help' section on the toolbar for most browsers will give you more information on blocking cookies, however this may mean you won't be able to access all parts of our site.

If you register with us or continue to use our website, you are agreeing to our use of cookies.

Security

All information provided to us is stored on our secure servers, with systems in place to prevent un-authorised access.  Any payment transactions will be encrypted. Although there is no way of any website guaranteeing the security of your data being transmitted via the internet, HCD is committed to employing reasonable security measures to protect your personal data.  Where you have registered with our site, you are responsible for keeping your log in information and passwords confidential. We ask you not to share your password with anyone.

Disclosure of Information

Whenever you provide personal information to us we will not give or sell your information to any outside company for use in marketing or solicitation without your consent. We will maintain the confidentiality of your personal information and it will be used only to support your customer relationship with HCD. This may mean sharing relevant information with our business partners in order to fulfill an order or service.

In the event that we sell or buy any business or assets, consumer information may be one of the business assets transferred as part of the transaction.

We may need to share your personal data if such disclosure is necessary to comply with or conform to the law or to protect the rights of HCD, our customers or others and to comply with our legal obligations.

Links to Third Party Websites

Our site may from time to time contain links to and from the websites of our suppliers. If you follow these links, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. It is therefore advisable to check these policies before you submit any personal information to these websites.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purpose. 

Where you have provided us with consent to use your email address for marketing purposes this may be transferred to a 3^rd party software provider to process our email marketing.

Data Retention Periods

We will hold your personal information for as long as we have reasonable business needs such as managing our operations or to communicate with you in relation to product recalls and for as long as we provide goods and/or services to you

Correcting, Updating and Removing Information

We will try to ensure that your details are accurate and up to date, if any of the information you have provided us changes, this can be updated by logging on to your account and updating details under 'My Account' or you can let us know about any changes or requests to delete information by emailing us at sales@healthcaredirect.co.uk

You have the right to access information held about you, to request this please email us at sales@healthcaredirect.co.uk

Changes to our privacy policy

Any changes we make to our privacy policy will be posted on this page. Please do check our privacy policy from time to time to take notice of any changes made.

Contact

Questions, comments and requests regarding this privacy policy can be addressed to HealthCare Direct Ltd, Care House, Chester Road, Borehamwood, Hertfordshire, WD6 1LP or please email us at sales@healthcaredirect.co.uk

This privacy policy was last updated on: 14^th May 2018